customer experience

Appeal to (and Convert) Your Digital Window Shoppers

Welcome to this edition of “E-Commerce Tip of the Month,” a blog series where we provide retailers like you with…

Retail Tips

5 Effective Strategies to Increase Your E-Commerce Conversion

Where to focus optimisation efforts to deliver an engaging customer experience and achieve ROI in e-commerce.

Retail Tips

50% More Search-Generated Sales at CHRIST

Germany’s premier jeweller changes its online shop from an open source technology to FACT-Finder.

Success Stories

Nailing Down E-Commerce Success in DIY and Home Improvement

5 simple ways to optimise your online shop and start hammering into conversion results.

Retail Tips

Path to E-Commerce Success: 5 Stepping Stones

Take a walk through Gardener Poetschke’s journey of on-site optimisation that led to winning two Online Retail awards.

Success Stories

5 Best Practice Hints for Maximised E-Commerce Success

As a matter of principle, individual online shops require their own unique optimisation measures. Nonetheless there are a number of…

Retail Tips, Success Stories

EuroShop 2014: Retailers are willing to invest.

109,000 visitors from 110 countries at the world’s leading retail trade fair. “The EuroShop is and remains the most important…

Uncategorized

5 Learnings from one year of Customer Excellence Consulting.

For one year, our Customer Excellence team advices FACT-Finder customers across Europe – with the aim of achieving a maximum…

FactFinder News, Retail Tips

E-Commerce Nordics: It’s all about Internationalisation.

Swedish Distanshandelsdagen 2014 had a strong focus on internationalisation, customer experience and cross channel scenarios. Sweden’s e-commerce is booming: As…

Uncategorized

E-Commerce Paris 2013 with a new focus: “Customer empowerment”

From the 24th to the 26th September 2013, E-Commerce Paris, Europe’s largest cross-channel event, attracted about 30,000 visitors and 500…

Uncategorized